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WE'VE GOT THE ANSWERS

GETTING STARTED

What area's do you serve?

We service Indianapolis and the surrounding metro area

Do you bring your own supplies, products and equipment?

Yes! We supply all of the cleaning products and tools to clean your home.

What is the 1-hour window?

We allow our professionals to arrive within 1 hour of your scheduled time to accomodate unpredictable traffic, parking and other surprises.

What don't you clean/do?

​We do our best to meet the needs of our clients; however, there are some things we are unable to do:​

  •  

  • Clean biohazards (blood, mold, bodily fluids)

  • Remove high levels of trash/debris (we provide this service for post construction cleaning)

  • Clean up pet waste

  • Clean inside washer/dryers

  • Clean inside dishwashers

  • Clean cat litter box (including excess on floor)

  • Use our vacuum on pet soiled carpet

  • Clean insects/rodents/rodent droppings

  • Clean hard to reach or high areas that are not accessible with our extension duster

  • Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)

  • Guarantee the results of blind dusting

  • Empty diaper genies/diaper pails (we provide this service only to customers who are receiving postpartum package cleaning)

  • Use homemade cleaning products

  • Step higher than a 3 step stepladder

  • Closets unless when performing move in /move out clean

  • Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.

SAFETY AND TRUST

Can I trust
Kay Cleaning technicians?

Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.

Breakage

Kay Cleaning Services cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Kay Cleaning Services will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

Is my billing information safe?

Yes! We have 3 layers of protection in place to ensure your information is not compromised. First, our booking page is protected by extended SSL certification. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered in their own 256 bit security protocol. We never store your credit card information (only a token that allows us to charge the card). We promise your information is safe and secure.

POLICIES AND PRICING

What forms of payment do you accept?

We take debit and credit cards. We do not take cash, checks, Zelle, Venmo or any other forms of payment.

Do you require a deposit?

No, we do not require a deposit. Your debit/ credit card will not be charged until the service has been completed. 

How will I pay my balance?

Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking, and it will be charged immediately after the completion of the cleaning. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equivalent to half of the service cost.

What is your refund policy?


No monetary refunds are provided.

What is required of me in order to have a clean performed?

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

 

All customers are required to have the following amenities available:

  • Running water with access to it

  • Electricity with functioning lightbulbs throughout the home/property (cleaning cannot be performed in the dark)

What is your cancellation policy?

If you cancel on the day of the cleaning, an additional 50% fee will be charged, totaling 75% of the scheduled cleaning cost.

What is your rescheduling policy?

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. 

Do you clean with other contractors in the home?

No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have the cable company, utility company, moving company and/or any type of contractors in the home.

 

If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.

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