New customers get 20% OFF with code FIRST20
Pickup & Delivery Window: 8 AM–11 AM | Monday–Saturday customersupport@kaycleansbest.com (463) 217-5459
You've got QUESTIONS
We've got the ANSWERS
GENERAL
How should I prepare my laundry for pickup?
Please place your laundry items in a 13-gallon trash bag and make sure the bag is filled to maximize your pickup. Be sure to empty all pockets and include any special care instructions with your order. For your convenience, we also sell reusable laundry bags that you can use for future pickups and deliveries.
How can I contact customer support?
You can reach us by phone at (463) 217-5459 or email at customersupport@kaycleansbest.com. Our team is happy to answer your questions and assist with your order.
What if an item is missing or damaged?
We take great care with every order. If you have any concerns, please contact us within 24 hours of delivery so we can investigate and resolve the issue promptly.
Do you offer recurring pickup service?
Yes! We offer recurring weekly and bi-weekly pickup and delivery service to make laundry one less thing to worry about. As a thank-you for being a recurring customer, you'll also receive a discount on every recurring order. Simply choose a recurring schedule when booking your service, and we'll take care of the rest.
Is there a minimum order?
Yes! Our order minimum is $70. Customers who spend less then $100 also get charged a $10 delivery fee.
Can I cancel or reschedule my pickup order?
Yes! You can cancel your service and/or request to reschedule your pickup before your scheduled pickup time. Rescheduled pickups are subject to availability, and we’ll do our best to accommodate your preferred date and time.
Can I provide special delivery instructions?
Yes! You can provide specific delivery instructions when scheduling your pickup. Let us know where you'd like your clean laundry placed, and we'll follow your instructions whenever possible.
Where will my laundry be delivered?
We will deliver your laundry order to your designated delivery location. If no delivery instructions are provided, your order will be placed in the same location where it was picked up. Please make sure your preferred pickup and delivery location is safe and accessible.
LAUNDRY CARE
Do you separate lights and darks?
We take extra care with every order from start to finish. Before washing, we carefully sort through your laundry, separate lights and darks, and inspect items for visible stains. When needed, we apply stain treatment to help achieve the best possible results. If you know the type of stain or where it is located, please let us know, as this helps us provide the most effective treatment.
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To help protect your clothing, we wash items in cold water and dry them on low heat. These care methods help maintain fabric quality, preserve the look and feel of your garments, and help your clothes last longer.
Do you provide stain treatment?
Yes! We provide stain treatment and will make every effort to remove stains from your laundry. Letting us know what type of stain it is and where it is located helps us choose the best treatment method. While we cannot guarantee that every stain will be completely removed, our team takes extra care with each item to provide the best possible results. Our goal is to deliver quality service and make sure you’re happy with your laundry experience.
Do you offer a fragrance booster service?
Yes! We offer a fragrance booster service for an additional charge. Your laundry will be washed with a premium laundry detergent designed to leave your clothes smelling fresh and clean for days. Add this service to your order for an extra boost of long-lasting freshness.
POLICIES AND PRICING
What forms of payment do you accept?
We accept all major debit and credit cards. A $35 deposit is required when you schedule your laundry pickup. The remaining balance is charged after your clean laundry has been delivered to your home. We do not accept cash or checks.
Do you require a deposit?
Yes! We charge a $35 deposit to reserve your pickup time slot. All deposits are non-refundable
How will I pay my balance?
Any remaining balance is due after your laundry has been cleaned and delivered. Once your order has been delivered, we'll process the remaining balance using your payment method on file. You'll receive a receipt confirming your payment.
What is your refund policy?
Because laundry orders are cleaned and processed specifically for each customer, we do not offer refunds for completed orders. If you have any concerns about your service, please contact us within 24 hours of delivery, and we’ll be happy to review the issue and work toward a solution.